What We Do
We like to keep things simple and this is a philosophy that is a proven success with clients. We keep your IT infrastructure stable and deliver the service that your business deserves.
Contact us to find out how our philosophies can benefit you.
Fixed Price IT Support
Our flagship service and can be applied to any businesses regardless of size. It simply gives you full access to our team at a standard fixed monthly cost, based on the number of computers you have.
This means that you can contact us as many times as you need, and the cost remains the same. It very much puts the onus on US to resolve problems quickly and efficiently and to ensure your systems are well maintained, so you don’t need to call us in the first place.
Our fixed price support is priced around the number of computers you have, and it includes the peripheral systems that go with it. This includes USB drives, printers & smartphones.
- Fixed monthly cost no matter how many times you need us*
- Apart from major projects, the fixed fee covers all the costs associated with the supported systems
- Service levels ensure all our customers receive a rapid and prompt service
- Server remote monitoring and pro-active maintenance is included. (All servers have security updates applied in the evening each month)
*Minimum term of 12 months
When a monthly fixed price model doesn’t suit your needs, you can still access our experienced team on an ad-hoc basis. You simply call us when you need us, and you’ll be billed based on the amount of time we spend with you.
Our ad-hoc support service is delivered by the same engineers that provide our fixed price service, so you always receive the high standard of support.
Bank of Hours
In essence, you pre-purchase a minimum of 10 hours and use these up over time as you need them. This way, you get the same ad-hoc service but with the service levels that apply to our fixed price service.
Hardware Software Supply & Configuration
We can supply almost any kind of hardware or software, and our buying power ensures we offer very competitive prices. Apart from major projects, the cost of installation and configuration is covered under our fixed price service for our customers.
Whatever IT components you are purchasing, we ensure that is suitable for your business and will work with the surrounding components.
If you are thinking of making an IT purchase, please let us know.