Feedback

I am very happy with George’s support in handling a Phishing / ransom email which caused considerable concern as the contact was able to quote an actual (correct) password and purported to come from my own email address. Clearly my worry surrounded whether my computer’s security was sufficiently breached for the perpetrator to gain access to be able to undertake actions causing me financial and reputational damage. George managed to advise me on appropriate actions and alleviate my initial concerns.

Not for the first time, Mal has sorted out an IT issue for me. Very happy with the service. Thank you.

We would like to award Mark with a Gold Star as our Sage Accounts is now working quicker than us!! Appreciate your help today, the new Server appears to be doing its job. Have a great weekend all!

Great help from Mal, quick, efficient and friendly to sort out my internet connection, so it is now working.

I hadn’t needed help for a while and then Mal sorted a couple of larger things and a number of small niggly things for me.  I am very happy with the service you offer.

Great service guys. 5 Gold stars from me.

Excellent customer service. My issue was dealt with efficiently, swiftly and to a high professional standard.

Good morning and thank you for the email. Great service so thank you Mark.

As always, a very good service, thank you!

Hi there – I wanted to say that the gentleman I spoke to could not have been more helpful, more patient or more polite! It took me ages to get logged on for him to remote in and he didn’t get impatient at all or make me feel a numpty…. which he could easily have done! Similarly, with the queries that I had. A job well done.

Excellent service from your engineer when installing the new memory into my laptop! Quick and efficient.

Please issue Henry Stewart a gold star for resolving my ticket.

I had an issue with Adobe InDesign and Mal helped me. He was very helpful and managed to fix the issue promptly. Thanks Mal! Great job

Hi Liam, Thanks for your help and as ever the service has been from Brilliant!

Gold star please for this ticket.

Thanks for the fast and efficient fix to this one.

Hello, Thank you for your help a moment ago. Fantastic service by GPullar. He was very helpful and fixed it quickly (and made it look very easy). I hope you have a lovely day.

Thank you. George sorted out my problem this morning, calmly and efficiently. What would I do without you all? Revert to pen and paper.

I called Mark and within 5 minutes password was reset and all was good to go.

Gold Star to be awarded to Jamie! Our new PCs all installed painlessly and efficiently, it was a pleasure to have Jamie here, he’s a good communicator and did a great job!

Thank you to Mal for having the patience to help me out at the drop of a hat!!

Henry was brilliant – thank you again

Morning George, 5 star as always. Thank you again for your help 😊. Great job!

Just wanted to extend my thanks to Mal especially for helping fix a couple of issues we have had back and forth in the last 2 weeks. He was patient all through and called back on time as promised. Importantly he helped solve the issues now as quickly as possibly with no impact on our turn around times at all.

Reported an issue this morning and just had it resolved by Mal who was very friendly, helpful and efficient. Great service thanks.

The service received from your customer adviser(George Pullar) was first rate, he resolved the issues I had with outlook very quickly I will definitely recommend your company services to colleagues

I was advised by a friend to try Simblox after scratching my head over my computer, Plotter problem for 10 days, I received an email from them, and they solved my problem the same day, That’s what I call service and one that I will use again. Mark, I truly am greatful to you all for the help that you gave me,as we are a small business and time is limited.

I met Mark at a best of Aberdeen networking event and after a brief conversation about some email issues I was experiencing Mark offered to look into the problem which he did. The following day and within an hour of looking into the issues the email problem was on the road to recovery. I must stress I am not a client of Mark, he offered to help, did so and resolved the issue to demonstrate what effective IT support actually is. Consequently, as a result of experiencing the level of service Mark at Simblox offers I have no hesitation in recommending Mark and his company and would contract Mark to undertake work for my business in the future. I hope he enjoys the pack of wine on that is on its way to him!

Since we appointed Mark and the team at Simblox, our high expectations have been consistently exceeded. Rather than baffling us with a raft of IT gobbledygook, Simblox have sought to understand our needs and issues; they have then formulated and implemented a timely plan of action to address these. Compared to other local IT solution providers we have partnered with, it is a case of chalk and cheese. We have no hesitation whatsoever in strongly recommending them.

Apollo’s growth required a new server solution that would ideally support a number of added value business functions. We’d been advised by our existing IT support supplier that much of the functionality we wanted was not feasible within our budget when I met Simblox at an industry networking event. It was immediately clear that Simblox’s engineers were highly technically competent and that they could supply and implement Apollo’s preferred solution within budget. Simblox was given the opportunity and the end result met all of Apollo’s requirements. We’ve since used Simblox for all of Apollo’s IT support needs and can’t fault them on responsiveness, customer service or cost. I’d happily recommend Simblox to any SME requiring IT support.

Prior to using Simblox we looked after our own IT support but since engaging them we have been freed to look after our own business without IT distractions. They consistently deliver quickly and professionally and have become an essential partner to our business.

Initially we called for a specific issue with one of our P.C’s which you resolved remotely for us. We then requested that you price for support throughout the company. We found you to be highly efficient and courteous at every stage. We were impressed by your firm’s approach and the price provided we felt was competitive and fair. Since taking on the support function, we have used you to migrate our data and to improve our data storage all of which has been carried out in a very structured and time bound manner. Our firm would have no hesitation in referring you to our clients. Many thanks. .

Simblox recently became the IT support provider for Mint and have been a massive help so far. They carried out an audit of our servers and systems and gave sound, easy to follow advice on how to improve things. We had major IT set up issues in our Dundee office which impacted our telephone system which Mark and his team fixed within one day. Although we operate in the cloud we still maintain servers and Simblox have organised these and the backups more efficiently than what we had before. Whenever we have software upgrades, they step in and implement the upgrades with no impact on staff. Mark explains everything in easy to understand language and has massive patience with my phobia of all things server and IT related. Many thanks to you and your team Mark.

I would like to take this opportunity to thank you for the excellent work from you and your team at Simblox. We asked Simblox to carry out the task of setting up our new mail system through Office 365 and migrating over all our existing emails from two hosts. This task was performed smoothly and efficiently. To make their customer service even more impressive it was done over the weekend so the effect to us was completely minimal with the result of no downtime. This being most important to companies. On Monday morning we all had our new mail setup and a happy work staff. Thank you again Mark, my team and I have absolutely no problem recommending you and your company to others and we look forward to using your services on an ongoing basis.

It has been a pleasure to have worked with your IT team the past year. Issues were  solved incredibly quickly (if we had any). The structure you provide is both of high performance and cost effective. 10 out of 10! I would be more than happy to recommend your services to other companies.